Omega Healthcare Medical Equipments SupplierOmega Healthcare Medical Equipments Supplier

Returns And Cancellations

Your rights to return goods are protected under the EU Distance Selling Directive

On receipt of your order, if for any reason you are not completely satisfied, please return the product for a complete refund within 14 days of the shipping date.


You must contact us at before returning an item to request a return. 

You will be supplied with a return  number , to assist with the processing of the return once it has been received back. 
If the item is returned without the appropriate documentation provided by us, we will be unable to offer a refund or exchange. 
We are unable to offer this returns policy on items opened for reasons of hygiene.  In addition products of a medicinal,  or personal care nature cannot be returned due reasons of hygiene. Your statutory rights are not affected.


We will endeavour to meet customer's individual requirements, but shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Bulk orders and orders made to order will  carry a 12 % cancellation fee.
Return of Surgical Instruments  
Surgical instruments returned  must be CLEANED and STERILIZED prior to returning to Omega Surgical Instrument Suppliers Ltd Evidence of sterilization must accompany product such as using an Autoclave pouch, and sterilization indicator strip/tape. Instruments returned without evidence of sterilization will be returned at customer’s expense.
Where such cancellation or amendment is accepted prior to the despatch of an order, it is on the understanding that a cancellation or amendment charge may be levied. 

Please e-mail us for information on how to cancel and return an order.

Please send an e-mail to us before you return goods, telling us that you are returning goods and why.

Shipping and handling charges are non refundable.

Please if you return an item make  sure that the  package  suitably protected so that it cannot be damaged in transit.

We cannot be held responsible for damage to products   that occurs from improper packing.

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.

Certain products are not returnable, for example - sealed products which have been opened cannot be accepted back due to health and hygiene reasons and products which have been made to order or modified to your specifications. 


Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us

We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Non-Stock Item returns

Returns are subject to restock fee and need to be initiated within 7 days of receipt.


Bulk orders and orders made to order can not returned unless they are  faulty


Claims of goods not received needs to be  submitted within 30 days