Omega Healthcare Medical Equipments SupplierOmega Healthcare Medical Equipments Supplier

Returns And Cancellations

If you are ordering from   Omega Surgical Instrument Suppliers  Ltd for your own use (for a non-commercial purpose) then the Consumer Contract Regulations apply.
 
Distance Selling Regulations 
Your rights to return goods are protected under the EU Distance Selling Directive
On receipt of your order, if for any reason you are not completely satisfied, please return the product for a complete refund within 14 days of the shipping date.
Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty.
 
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Certain products are not returnable, for example - sealed products which have been opened cannot be accepted back due to health and hygiene reasons and products which have been made to order or modified to your specifications
 
Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us.
 
We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
 
Please if you return an item make  sure that the  package  suitably protected so that it cannot be damaged in transit. We cannot be held responsible for damage to products   that occurs from improper packing.
Any credit will only be raised after satisfactorily passing inspection by the Company's distribution centre. The Company reserves the right to request photographic evidence. 
 
Non Faulty Return of Goods
Goods are not supplied on a sale or return basis. Returns of non-faulty goods will only be accepted at the sole discretion of and with the prior written permission of the Company. Permission must be obtained within 24 hours from time of delivery. 
 
If an item is returned to us in what we believe is an un-saleable condition, we will not process a refund or exchange- the items will either be destroyed or returned to you (at your expense).
 
The goods must be returned in the following time frame.Goods requiring temperature-controlled storage must be returned in accordance with MHRA guidelines within 24 hours of delivery and must have been stored correctly whilst on the Customer's premises.
 
Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.
If any non-faulty Goods are returned, they must be unused, in original packaging, they must not be relabelled, tamper evident seals must be intact and the Goods must be fit for sale.
 
The cost of carriage of non-faulty returned Goods accepted by the Company is the responsibility of the Customer. The Company shall be entitled to impose a handling charge at a rate of 30 % on net invoice value .
Any Goods returned under this condition  must be accompanied by a returns  number , which the Company will supply to the Customer upon request. Failure to do so will render any claim for credit null and void. Any credit will only be raised after satisfactorily passing inspection by the Company's distribution centre. The Company reserves the right to request photographic evidence. The Company accepts no responsibility for Goods whilst in transit back to the Company.
​Shipping and handling charges are non refundable.
 
We will endeavour to meet customer's individual requirements, but shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Bulk orders and orders made to order will  carry a 12 % cancellation fee.
Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty
 
Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us
 
Return of Faulty Goods
If an item arrives damaged or faulty this must be reported within 3 days of receiving the item
You must contact us at customerservices@medema.co.uk before returning an item to request a return. 
You will be supplied with a return  number , to assist with the processing of the return once it has been received back. 
If the item is returned without the appropriate documentation provided by us, we will be unable to offer a refund or exchange. 
 
Business To Business Terms & Conditions
When ordering from Omega Surgical Instrument Suppliers  Ltd for commercial purposes, the Consumer Contract Regulations do not apply- you agree to be bound by the following Omega Surgical Instrument Suppliers  Business To Business Terms & Conditions
 
Non Faulty Return of Goods
Goods are not supplied on a sale or return basis. Returns of non-faulty goods will only be accepted at the sole discretion of and with the prior written permission of the Company. Permission must be obtained within 24 hours from time of delivery. 
Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty
All return requests are considered on a case by case basis - we are not obliged to accept returns of any orders.
We will endeavour to meet customer's individual requirements, but shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Bulk orders and orders made to order will  carry a 25  % cancellation fee.
 
If you order an incorrect item(s), we are not obliged to process an exchange or return- when returning an item, you must first seek approval from our Returns team.
Any item that is ordered or manufactured specifically for you or is personalised, cannot be returned to us for an exchange or refund
 
If the Company agrees to the return of non-faulty Goods, such items must be returned in the following time frame.Goods requiring temperature-controlled storage must be returned in accordance with MHRA guidelines within 24 hours of delivery and must have been stored correctly whilst on the Customer's premises.
 
If any non-faulty Goods are returned, they must be unused, in original packaging, they must not be relabelled, tamper evident seals must be intact and the Goods must be fit for sale.
 
You are responsible for returning the item to us and any associated costs- we may charge a re-stocking fee to cover all administration costs. 
 
Return of Surgical Instruments  
Surgical instruments returned  must be CLEANED and STERILIZED prior to returning to Omega Surgical Instrument Suppliers Ltd 
Evidence of sterilization must accompany product such as using an Autoclave pouch, and sterilization indicator strip/tape. Instruments returned without evidence of sterilization will be returned at customer’s expense.
 
During viral outbreaks or pandemics, orders placed for items relating to the pandemic (face masks, sanitiser, PPE  vaccine carriers etc) will be non returnable in any circumstance.
 
If an item is delivered to you direct from the manufacturer, and the delivery is unsuccessful, we reserve the right to charge a re-stocking fee. We will charge you the amount that the manufacturer charges us (typically 25% of the order total)