Omega Healthcare Medical Equipments SupplierOmega Healthcare Medical Equipments Supplier

Returns And Cancellations

Your rights to return goods are protected under the EU Distance Selling Directive. Orders placed on our web sites 

On receipt of your order, if for any reason you are not completely satisfied, please return the product for a complete refund within 14 days of the shipping date.


You must contact us at before returning an item to request a return. 

You will be supplied with a return  number , to assist with the processing of the return once it has been received back. 
If the item is returned without the appropriate documentation provided by us, we will be unable to offer a refund or exchange. 
We are unable to offer this returns policy on items opened for reasons of hygiene.  In addition products of a medicinal,  or personal care nature cannot be returned due reasons of hygiene. Your statutory rights are not affected.
Non Faulty Return of Goods
Goods are not supplied on a sale or return basis. Returns of non-faulty goods will only be accepted at the sole discretion of and with the prior written permission of the Company. Permission must be obtained within 24 hours from time of delivery. In the event that permission is given then the Customer will be refunded in full. Where the Company agrees to the return of non-faulty Goods, such items must be returned in the following time frame
Goods requiring temperature-controlled storage must be returned in accordance with MHRA guidelines within 24 hours of delivery and must have been stored correctly whilst on the Customer's premises.
If any non-faulty Goods are returned, they must be unused, in original packaging, they must not be relabelled, tamper evident seals must be intact and the Goods must be fit for sale.
The cost of carriage of non-faulty returned Goods accepted by the Company is the responsibility of the Customer. The Company shall be entitled to impose a handling charge at a rate of 25% on net invoice value or a minimum handling charge of £15.00 for all cancellations, amendments and non-faulty returned Goods.
Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty in accordance with condition 15.
Any Goods returned under this condition  must be accompanied by a returns note, which the Company will supply to the Customer upon request. Failure to do so will render any claim for credit null and void. Any credit will only be raised after satisfactorily passing inspection by the Company's distribution centre. The Company reserves the right to request photographic evidence. The Company accepts no responsibility for Goods whilst in transit back to the Company.
Once you have notified us that you would like to return the order (which must be within 14 days of receipt of the order), you have 14 days to return the order to us.
We will endeavour to meet customer's individual requirements, but shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Bulk orders and orders made to order will  carry a 12 % cancellation fee.
Return of Surgical Instruments  
Surgical instruments returned  must be CLEANED and STERILIZED prior to returning to Omega Surgical Instrument Suppliers Ltd Evidence of sterilization must accompany product such as using an Autoclave pouch, and sterilization indicator strip/tape. Instruments returned without evidence of sterilization will be returned at customer’s expense.
Where such cancellation or amendment is accepted prior to the despatch of an order, it is on the understanding that a cancellation or amendment charge may be levied. 

Please e-mail us for information on how to cancel and return an order.

Please send an e-mail to us before you return goods, telling us that you are returning goods and why.

Shipping and handling charges are non refundable.

Please if you return an item make  sure that the  package  suitably protected so that it cannot be damaged in transit.

We cannot be held responsible for damage to products   that occurs from improper packing.

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.

Certain products are not returnable, for example - sealed products which have been opened cannot be accepted back due to health and hygiene reasons and products which have been made to order or modified to your specifications. 


Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us

We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Non-Stock Item returns

Returns are subject to restock fee and need to be initiated within 7 days of receipt.


Bulk orders and orders made to order can not returned unless they are  faulty


Claims of goods not received needs to be  submitted within 30 days